The Association of Canadian Travel Agencies and Travel Advisors (ACTA) is launching an Accessible Travel Advisor Directory, to connect travellers with both visible and non-visible disabilities to specialized travel advisors.
The database will open to the public following a one-month application period for qualified ACTA members.
The goal is to address a critical gap in the travel industry by providing a vetted, reliable resource for travellers seeking advisors with proven expertise in accessible travel. It will also serve as a trusted referral tool for travel advisors who encounter clients requiring specialized accessibility support beyond their own expertise.
“The Accessible Travel Advisor Directory is not only a resource for persons with disabilities seeking to travel, it’s a direct reflection of ACTA’s Diversity, Equity, Inclusion, and Accessibility (DEIA) priorities," said Suzanne Acton-Gervais, President of ACTA. She also added that she hoped that "by setting rigorous standards for inclusion" the message might spread across Canada’s travel industry.
Accessible travel has been an ongoing issue across Canada. Back in March 2024, advocates and airline representatives clashed at a House of Commons transport committee, over accessibility for air passengers. As the population ages, so does the need for increased support throughout the travel experience.
Features of ACTA's new directory include:
- Easy-to-search database to help clients find advisors based on specific accessibility needs
- Coverage of specializations for both visible and non-visible disabilities
- Diligent vetting process to ensure advisors have demonstrated expertise in accessible travel
- Free listing for qualified ACTA members with no application fees
- Valuable referral resource for travel advisors seeking specialized professionals
- Available in English and French
Members can apply to join the directory through a dedicated portal. Ongoing applications will continue to be accepted after the launch, with applicants notified of their status ahead of the public release.
People who are interested in becoming members can contact ACTA Membership for more information.
