Air Canada announced on Tuesday it has instituted a reimbursement policy for passengers disrupted by the flight attendant strike who have had to make alternative arrangements.
In an interview with Open Jaw, Air Canada's Executive VP and COO Mark Nasr said they're committed to “making it right."
“These are extraordinary circumstances," he said. "So for customers who were on cancelled flights that we weren’t able to provide a re-booking option to, who purchased alternative plane tickets or maybe it was a train ticket or it was a ferry ticket, we are going to reimburse those customers.”
The carrier’s refund page yesterday mistakenly published that bookings via travel agencies are not applicable. That section has been removed. However, at time of publication, the site still says the reimbursement is applicable if “you booked directly with Air Canada (ticket starting with 014).”
To clarify, an Air Canada spokesperson has confirmed bookings made directly with Air Canada as well as bookings made through agency channels are eligible for transportation reimbursement. The website is being corrected.
The details of what constitutes transportation costs incurred during the strike are being finalized and Air Canada will shortly be issuing information on the type of transportation (i.e. train, bus, taxi) and for what periods.
Open Jaw will continue to update this story.
