BAG TRACK

Air Canada Implements Baggage and Mobility Aid Tracking on Domestic Flights

Air Canada has introduced a new feature to the Air Canada mobile app. In real time, passengers travelling within Canada can track the progress of their baggage and mobility aid.

"At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience," said Tom Stevens, Vice President, Customer Experience and Operations Strategy at Air Canada.

The feature is based on the same tag scanning information Air Canada employees use at each stage to handle these items. Now customers can track their checked belongings as they travel with them on domestic flights themselves. Initially available to customers travelling within Canada the tracking feature will be expanded to the airline's U.S. flights next year and gradually select international destinations.

Customers requiring mobility aids will be able to track the movement of their aid under Air Canada's enhanced accessibility protocols. This includes details such as the device being securely loaded before the aircraft departs.

The tracker's "What's Next" feature tells Air Canada passengers the next step for their belongings including where they need to pick up their bag. Airport baggage carousel number either at a transfer point or the end of their journey is provided.

In addition to existing text or email notifications the app has the functionality to advise customers of delayed items. The Air Canada app enables customers to easily file a delayed baggage report from their smart phone and arrange delivery. A confirmation will be sent to the customer with a file number and a link to follow-up on any updates.

For more information on Air Canada, visit their website.

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