Porter Airlines Receives Award for Best Cabin Service in North America

Porter Onboard Experiences

Porter Airlines has been recognized as the recipient of the 2023 Passengers Choice Awards for Best Cabin Service in North America by the Airline Passenger Experience Association (APEX).

Earlier this year, Porter updated its economy air travel experience, starting with its in-flight service that offers every passenger complimentary beer and wine and a selection of snacks. Features such as free WiFi for all passengers on its new Embraer E195-E2 aircraft, plus healthy meals and ready-made cocktails on longer flights are the latest additions. Porter also prioritizes partnering with Canadian food and beverage brands.

“For over 16 years, Porter has redefined the economy travel experience” said Kevin Jackson, executive vice president and chief commercial officer, Porter Airlines.

“Our team members take great pride in the level of service they provide to all of our passengers, not only frequent flyers or those who purchase more expensive fares. While menu items are important, our in-flight team’s focus on delivering overall cabin service with style, care and charm is a crucial part of what resonates with air travellers across Canada and in the U.S. We are grateful to receive this award that comes directly from passengers’ feedback.”

The awards are based on anonymous passenger feedback. For the 2023 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world, using a five-star scale. Passengers also have the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.

“Porter Airlines exemplifies customer-centric in-flight service, blending the best of Canadian hospitality for a travel experience that elevates every passenger,” APEX CEO Dr. Joe Leader stated.

“Porter Airlines’ innovation in economy travel, with services like high-speed WiFi and partnerships with top Canadian brands, sets a new standard. Their heartfelt dedication to all passengers is laudable. We congratulate Porter on their well-deserved 2023 APEX Passenger Choice Award for Best Cabin Service in North America.”

The full list of winners is available here: APEX Passengers Choice Awards 2023.

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