Air Canada Issues Rebooking Policy for Cuba, Resorts Moving Guests

Air Canada has implemented a Goodwill Policy with flexible rebooking for customers travelling to Cuba, amid heightened fuel, power, and supply availability concerns on the island.

The policy applies to all Air Canada itineraries to and from Cuba’s key gateways—Cayo Coco (CCC), Varadero (VRA), Santa Clara (SNU), and Holguín (HOG)—for tickets issued on or before 05FEB, 2026, with original travel dates between 06FEB and 25FEB, 2026.

Air Canada Vacations is offering similar flexibility, under the same terms. Customers who booked a Cuba package—including an Air Canada or Air Canada Rouge flight—can change their travel dates or receive a one-year Future Travel Credit.

According to Bloomberg, at least two large beach resorts on Cayo Coco are closing due to insufficient fuel to sustain normal operations. Around 200 guests from Mojito Cayo Coco are being relocated to Sol Cayo Coco.

Tour operators and hotel managers are consolidating guests into fewer properties so limited fuel can maintain some hotels, generators, and basic services. Closures are being framed as temporary, but officials and industry workers say they could last longer if fuel does not arrive in larger volumes. An employee, speaking anonymously to Bloomberg, said many staff are losing their jobs and that in 20 years at the hotel, he had never seen a shutdown unrelated to hurricanes.

Under Air Canada's policy, customers are permitted one free change up to two hours before departure. Change fees are waived both within and outside the rebooking window, though any applicable fare difference (ADC/ADCOL) will still apply.

Passengers may also opt change their origin/destination to an alternate Air Canada destination, with the change fee waived and any fare difference collected. Customers may also cancel and retain their ticket as a future travel credit or request a refund via AC Wallet.

For call centres and travel agencies, Air Canada advises using the endorsement code ACACUBAFE26 when processing ticket exchanges for GDS-issued tickets.

The policy follows the Canadian government’s 03FEB update to “exercise a high degree of caution” in Cuba, advising shortages of electricity, fuel, and basic necessities could "also affect resorts."

“The situation is unpredictable and could deteriorate, disrupting flight availability on short notice,” the government said in its yellow-level advisory, which sits above “take normal security precautions” but below advisories recommending travellers avoid non-essential or all travel.

Erminia Gallina, Director of Sales for Air Canada Vacations, shared an email to the trade this evening (06FEB): "Please know that we are here to support you. Should you have any questions over the weekend, our team remains available, and we will also continue to engage directly within our closed social groups to provide timely guidance and reassurance.

Please also remind the network that with these options, we may experience higher call volumes and where we list the self-serve options, please read and take advantage of them."

Goodwill Policy

Re-Protection Guidelines

Customers are permitted one free change as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada Operated flights.