YYZ Named Best Airport in North America for Fourth Year in a Row

Toronto Pearson International Airport.
Toronto Pearson International Airport.

For the fourth year in a row, Toronto Pearson International Airport has been named “Best Large Airport in North America serving more than 40 million passengers” by Airports Council International (ACI) – World.

The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience based on passenger surveys.

YYZ also received the top spot for “Best hygiene measures by region” in North America, a new category introduced this year as a result of the COVID-19 pandemic. YYZ’s multi-layered “Healthy Airport” program includes enhanced cleaning measures, mandatory mask wearing and limited terminal access, innovative solutions such as UV-C light disinfection and various COVID-19 testing trials.

“The COVID-19 global health crisis created unprecedented challenges for airport operators, and  we adapted our operations and  incorporated health and hygiene at the forefront of providing an exceptional passenger experience at Toronto Pearson,” said Deborah Flint, President and CEO, Greater Toronto Airports Authority.

“These awards are only possible due to the dedication and commitment day in and day out of our employees. With our Pearson employee community  and our partners, we commit to leading the best in the next era of the airport experience,” said Flint.

Anna Kroupina

Journalist

Anna's day starts at 5:30 a.m. each morning to scour daily travel news headlines to find the most relevant stories for Canadian travel advisors. She contributes to writing the daily news and covers events. The Alberta Rockies, Hawaii and France's Provence region are among her favourite destinations. She's a proud cat mom and a terrible snowboarder.

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