For the fourth year in a row, Toronto Pearson International Airport has been named “Best Large Airport in North America serving more than 40 million passengers” by Airports Council International (ACI) – World.
The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience based on passenger surveys.
YYZ also received the top spot for “Best hygiene measures by region” in North America, a new category introduced this year as a result of the COVID-19 pandemic. YYZ’s multi-layered “Healthy Airport” program includes enhanced cleaning measures, mandatory mask wearing and limited terminal access, innovative solutions such as UV-C light disinfection and various COVID-19 testing trials.
“The COVID-19 global health crisis created unprecedented challenges for airport operators, and we adapted our operations and incorporated health and hygiene at the forefront of providing an exceptional passenger experience at Toronto Pearson,” said Deborah Flint, President and CEO, Greater Toronto Airports Authority.
“These awards are only possible due to the dedication and commitment day in and day out of our employees. With our Pearson employee community and our partners, we commit to leading the best in the next era of the airport experience,” said Flint.