Sabre Hospitality, a division of Sabre Corporation, announced a multi-year renewal with Wyndham Hotels & Resorts following the hotel franchisor’s successful adoption of SynXis Property Hub, Sabre Hospitality’s property management system (PMS).
With integration to SynXis Central Reservation System, SynXis Property Hub increases operational efficiency by reducing the time to execute routine tasks and allows hoteliers to access their property from anywhere through cloud-native technology.
Sabre and Wyndham have migrated more than 5,000 Wyndham hotels to SynXis Property Hub, including the transition of 550 in a single month, nearly one year ahead of schedule.
This early completion is complemented by the migration’s efficiency, which reduced the expected transition downtime for the Wyndham properties by 34%, ensuring successful day-to-day operations management. This milestone not only highlights an innovative leap but also sets a new industry standard for large-scale technology migrations.
"Completing this migration nearly a year ahead of schedule is a testament to the power of innovation and collaboration," said Scott Strickland, Chief Commercial Officer (CCO) of Wyndham Hotels & Resorts. "Through our work with Sabre, thousands of Wyndham hotels now benefit from groundbreaking efficiencies, further enhancing their ability to serve guests and deliver great experiences day-in and day-out.”
Strickland highlighted some of the immediate benefits of this migration for Wyndham properties and their daily operations. "For instance, service desk interactions have decreased by 50% compared to the legacy system after just 30 days of adoption. Additionally, by equipping our housekeeping with mobile solutions, we've increased clean room availability for guests by up to 15%. We've also streamlined the reservation delivery and modification process by integrating a single source of inventory that combines Channel Reservations and Property Management Systems. This not only improves guest experiences but also reduces IT support burdens," he explained.
Key initiatives included a major upgrade in system infrastructure that expanded daily migration capacity from 15 to 35 properties. Additionally, the introduction of a new process for discrepancy reporting eliminated the need for preliminary dry runs, thereby speeding up the process and reducing potential downtimes.
"This project was about much more than just technical migration; it was about transforming the operational backbone of thousands of hotel properties to better meet the needs of today’s hospitality market,” said Gene Guhne, SVP & Global Managing Director, Enterprise Sales at Sabre Hospitality. “The scale of what we've achieved—in terms of both numbers and the speed of implementation—sets a new benchmark for the industry.”
