Club Med starts the year on a high note with a variety of new developments, including significant renovations to Club Med Cancún, the inauguration of a Club Med agency in Toronto, the implementation of generative AI to enhance guest and employee experiences, the full expansion of its Wellness Fusion program to all North American resorts, and a winter sun & ski sale.
Club Med Cancun
Club Med Cancún will undergo extensive renovations with enhancements to its Family Oasis and the addition of a Sports & Wellness Island, creating more spaces within the resort designed for guests to recharge and connect. Club Med Cancún is a naturally preserved resort with three private white sand beaches surrounded by a natural lagoon that provides an exceptional setting for water sports, family activities, and experiencing Mexico's rich Mayan culture. Guests can soon expect:
Sports & Wellness Island will combine an active sports area with a relaxation space. Highlights include a new palapa for a serene yoga experience amongst tropical trees and a lagoon view, plus facilities for archery, bocce ball, mini golf, multi-sport courts, and circus with trapeze. Set to complete April 2024.
Dedicated Family Oasis inspired by the beauty of Mexico, providing guests with more space to play. The new area will be located next to the newly added 10 pickleball courts and Aguamarina Family Oasis, which features spacious family suites, dedicated pool, kids bar and more. Set to complete December 2024.
Addition of Baby Club Med, a dedicated childcare service for children (ages 4 months to 23 months) in the safe hands of professionally trained staff. Babies will be able to discover colour, sounds and the natural environment through activities including music workshops, nature walks, painting and daily family activities like cooking classes, pool parties and snack time.
Children’s Club relocating next to Aguamarina to minimize the travel distance from family accommodations. The new area blends the spirit of exploration with the wonders of Mayan culture in a new convenient location.
New play facilities, including a themed Splash Park, Water Park, Mini Pool & Playground, Fun Zone and Mini Cinema.
Club Med Cancún will remain open throughout the renovations.
Club Med Inaugurated Its First Club Med Agency In Toronto
Last month, Club Med unveiled its brand-new Club Med agency to its partners and clients in Toronto. It’s the second Club Med agency in Canada, following the opening of the Montréal agency at the end of 2021.
In the presence of Carolyne Doyon, President & CEO Club Med North America, and Vincent Giraud, Club Med Canada Director and VP Sales North America, attendees had the chance to discover the new 2,300 sq ft dedicated space.
Located at 361 Queen Street West, the Club Med agency offers the ultimate personalized and premium booking experience to its clients. Thanks to its six travel experience designers, Club Med clients will receive expert guidance to plan their dream vacation in Canada, the Caribbean, the Alps, or in even further reaching destinations, such as Morocco, Japan or the Maldives. The agencies also serve as spaces for clients to immerse themselves in the distinctive brand spirit and experience.
Club Med Implements New Generative Artificial Intelligence
Club Med announces its integration of Generative Artificial Intelligence, a new development in Club Med’s ‘Happy Digital’ pillar that will enhance both the customer experience and employee efficiency through smart technology. The new AI technology, which uses existing content to learn and create new content, will accompany Club Med’s in-house data management platform ‘Data Factory’ and streamline activity for teams and customers worldwide. This progress has transformed the way Club Med manages its information with currently over 5 million new data points per day processed in real time.
Club Med is continuing to explore new types of AI to improve customer service, like Claude AI from Anthropic. This large language model (LLM) can be trained to provide personal answers in real time. The brand plans to offer this conversational experience to customers in select markets, helping them save time researching which of Club Med’s 70+ resorts are the perfect fit.
“Generative artificial intelligence, powered by a substantial collection of data, is taking us into a new era of innovations,” said Quentin Briard, Chief Executive Officer Marketing, Digital & Technologies at Club Med. “Our strategic choice towards customer-oriented digitalization and direct to consumer distribution has enabled us to create a volume of high-quality data. Thanks to generative AI, we are able to reinforce all of our strategic pillars, from individualizing our customer communications to improving our recruitment processes and developing innovative solutions to intensify our CSR commitments, thus reinforcing our Happy Digital positioning.”
To ensure the deployment of AI at Club Med is both ethical and controlled, Club Med has created an AI ethics committee, led by computer scientist and philosopher Jean-Gabriel Ganascia, Professor at Sorbonne University's Faculty of Science in Paris. Club Med has also established a partnership with the French company S3NS, a subsidiary of Thales in partnership with Google Cloud, to ensure data hosting and encryption meets security and RGPD requirements, the European Union’s general data protection regulation.
Sun & Ski Escapes Offer
Club Med invites guests to reconnect with loved ones thanks to their latest promotional offer, available for booking through end of February. Whether guests are looking for an all-inclusive sunny holiday in the Caribbean or a winter wonderland vacation in Canada, Club Med has it covered!
Offer Details: Beachside Dreams
Up to 40% OFF with perks
•Kids under 4 stay FREE
•No single supplement for specific times and resorts.
•Additional 10% off on premium rooms with the coupon code:
10CLUB
Booking window:
•Now through February 28, 2024
Travel window:
•Now through August 23, 2024
Resorts: Club Med Punta Cana, Club Med Michès Playa Esmeralda, Club Med Cancún, Club Med Ixtapa Pacific, Club Med Turkoise, Club Med Columbus Isle, Club Med Caravelle, Club Med Buccaneer’s Creek
Offer Details: Snowkissed Escapes
Up to 40%* off All-Inclusive Ski Vacations
• Lift passes and ski/snowboard lessons included
• Kids under 4 stay FREE
Booking window:
• Now through February 28, 2024
Travel window:
• Now through April 14, 2024 for Club Med Québec Charlevoix
(for a check out on April 15, 2024) and now through May 4, 2024
for resorts in the Alps (for a check out on May 5, 2024)
Resorts: Club Med Québec Charlevoix and Alps resorts.
