As part of its commitment to enhancing passenger experience, Quebec City’s Jean Lesage International Airport (YQB) is testing out the Canadian Air Transport Security Authority’s new CATSA Plus screening line. Known as screening line 6, the new security system features CT X-ray technology and allows up to three passengers to place their belongings in screening bins simultaneously. As well, pax will no longer have to remove permitted liquids, aerosols, gels (100 mL or less), medical devices, and large electronics such as laptops from their carry-on bags.
“We are proud to be the first airport in Canada to test the brand-new CATSA Plus personalised lane, equipped with CT X-ray technology,” says Stéphane Poirier, President and CEO of Québec City Jean Lesage International Airport. “Thanks to this initiative, travellers will experience an even smoother and faster passage through the security checkpoint, just in time for spring break.”
The move to install the new security system is in line with YQB’s recently announced five-year strategic plan for 2025-2030. According to a recent press release, the airport has outlined a number of goals it wants to achieve in that time period, which include financial sustainability, an enhanced YQB experience, strengthened awareness and appeal, a commitment to sustainable development and a focus on efficiency and agility.
To reach its goals, the organization established a roadmap with six key objectives to be achieved by 2030:
- Welcome 2.4 million passengers
- Achieve a net income of more than $5 million
- Maintain an average passenger satisfaction rate of over 8/10
- Maintain an employee net promoter score (eNPS) above 35
- Reduce greenhouse gas emissions by 60 percent compared to 2016
- Generate a total of $1.4 billion in economic spinoffs nationally.
“While the challenges we face certainly require careful attention, we have all the assets needed to distinguish ourselves, adapt to change, and drive growth,” Poirier says. “All of our initiatives are focused on five strategic priorities and reflect the realities of our industry.”
