Toronto Pearson International Airport is grappling with a Canada Border Services Agency (CBSA) systems failure tonight, with the Primary Inspection Kiosks in Terminals 1 and 3 knocked offline, according to a post from Toronto Pearson on X.
The airport says the CBSA is experiencing an outage with its e-gate kiosks and warns arriving passengers to expect longer-than-normal wait times at customs.
One traveller told Open Jaw that passengers are being held on aircraft and that some baggage systems are also not operational.
What We Know
- Manual processing: With the automated kiosks down, border services officers are processing arriving international travellers by hand, a contingency measure the CBSA has used repeatedly amid recent IT failures.
- Past pattern: Previous incidents have produced waits stretching past three hours, with travellers held on aircraft at the gate while terminals reached capacity.
Advisory for Travel Advisors and Travellers
- NEXUS members should still be able to use designated lanes, which have historically remained less affected during kiosk failures.
- Advise clients on inbound international flights tonight to expect extended dwell time after landing.
We will continue monitoring official CBSA and Toronto Pearson channels for a resolution update.
