Air Canada is offering flexible rebooking for customers travelling to, from or through Dubai International Airport (DXB).
Dubai Airports, the government-owned operator of DXB and Al Maktoum International Airport (DWC), said 28FEB that both airports have suspended operations “until further notice” amid widening regional airspace closures following US-led strikes on Iran and subsequent retaliation, including missile and drone responses reported in the region.
Both US President Donald Trump and Israeli Prime Minister Benjamin Netanyahu said Ayatollah Ali Khamenei, Iran’s supreme leader, was killed in the strikes.
Air Canada's goodwill policy applies to tickets issued on or before 27FEB for travel between 27FEB and 05MAR. Customers may make one free change up to two hours before departure, provided they rebook on Air Canada-operated flights. The rebooking window runs through 12MAR.
Change fees are waived. Fare differences may apply in some cases. Refunds will be processed according to fare rules. (See chart below.)
About 1,600 flights to and from the region were cancelled Saturday. According to Cirium, about 700 flights to and from the Middle East have been cancelled for Sunday, 01MAR.
US carriers have also announced flexible rebooking, including United Airlines for customers travelling to, from or through DXB as well as Tel Aviv (TLV) between now and 05MAR, for tickets purchased on or before 27FEB.
Several Gulf carriers, including Emirates, Etihad Airways, and Gulf Air, have announced passenger waivers.
DXB also sustained minor damage, with some media reporting the cause was an Iranian suicide drone. Social media footage showed passengers leaving a terminal and smoke visible inside the airport.
"Dubai Airports confirms that a concourse at Dubai International (DXB) sustained minor damage in an incident, which was quickly contained," a statement read. "Four staff sustained injuries and received prompt medical attention.
"Due to contingency plans already in place, most of the terminals were previously cleared of passengers. Further updates will be provided as they become available."
Air Canada Policy
| Markets | All itineraries to/from/through DXB |
| Ticket Stock | 014 |
| Ticket Issue | All tickets issued on/before February 27, 2026 |
| Original Travel Dates | Between February 27, 2026, and March 5, 2026 |
| Rebooking Window | Between February 28, 2026, and March 12, 2026 |
Re-Protection Guidelines
Customers are permitted one free change as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada Operated flights.
| Fare Rules | Policy Within Rebooking Window |
Policy Outside Rebooking Window |
| Change Fee(s) | Waived | Waived |
| ADCL | Waived if rebooked in the same cabin | Fare rules apply |
| Change of Origin/Destination | Customers may choose to travel to an alternate Air Canada destination, change fee waived but ADCOL applies. |
| Endorsement | For Call Centres and Travel Agencies, use ACADXBFEB26 when processing a ticket exchange for GDS issued tickets. Endorsement is not required for NDC, AC Connex and ADO issued tickets. |
| Refunds | As per fare rules. |
| Aeroplan Tickets | Please refer the customer to Aeroplan for handling (refer to Aeroplan - Contacts for the Aeroplan Schedule Change phone number). |
| Additional Details | For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy. |
