Sandals: Guests and Team in Jamaica Safe After Hurricane Melissa

Following Hurricane Melissa's landfall in Jamaica on Tuesday, we are grateful to share that all guests and team members staying at our resorts are safe. The safety and well-being of our guests and team members remain our highest priority.

Today, we continue to connect with team members across Jamaica and have begun comprehensive assessments of all resorts. We remain committed to keeping our guests, partners, and stakeholders informed and will provide updates as more information becomes available.

We extend our heartfelt gratitude to the guests who joined our teams in careful preparation and followed every protocol in Jamaica. Your cooperation, compassion, and sense of community lifted spirits and brought comfort during a challenging time. We also express deep appreciation to our team members across Jamaica for their extraordinary commitment and care as they balanced their responsibilities to guests while their own families and communities were affected by the storm. And to those who shared well-wishes from around the world—from past guests, travel advisors, partners, and friends—your encouragement and support mean more than words can express.

We understand that many valued guests have had their travel plans disrupted by Hurricane Melissa, and we are committed to providing all possible support. Our customer service team is reviewing upcoming travel arrangements and offering flexible options to help guests who may need to reschedule their vacation plans. We will proactively contact guests with reservations in the next two weeks as a top priority. Guests may also contact us directly at 1-800-SANDALS for assistance. We kindly ask for patience and understanding as we manage a higher volume of calls during this time.

As Jamaica begins its recovery from Hurricane Melissa's impacts, we stand ready to extend unwavering support. The Sandals Foundation has initiated proactive relief efforts across the island. Those who wish to contribute may visit www.sandalsfoundation.org to join the mission.