Supplier Schedule Updates: Hotels & Resorts

Here is a comprehensive summary of the latest return-to-service announcements. The information will be updated as properties announce updates to their operations.

AMRESORTS Many AMResorts properties are currently open to customers, while some remain closed. Click here to view a detailed summary of when properties due to reopen.

The Now Sapphire Riviera Cancun was the first AMResorts property to reopen its doors, on 15JUN, 2020.

AMResorts officially reopened Dreams Dominicus La Romana and Dreams Punta Cana on 01OCT, 2020, and 02OCT, 2020 respectively.

ATLANTIS Atlantis Paradise Island resumed operations on 10DEC, 2020 and was followed by the Baha Mar complex which opened on 17DEC, 2020. Guests can receive on site Covid-19 Testing.
All Bahia Principe Hotels & Resorts properties are in the process of reopening. If the resort is not on the following list, then it has reopened.

Details on specific resort reopening:

  • Bahia Principe Fantasia Tenerife -
  • Bahia Principe Sunlight Costa Adeje - 12JUL, 2021
  • Bahia Principe Sunlight Tenerife - 01SEP, 2021
  • Bahia Principe Sunlight San Felipe - 01NOV, 2021
  • Bahia Principe Sunlight Coral Playa - 01MAY, 2021
  • Hotel Piñero Bahia de Palma - 01MAY, 2021
  • Hotel Piñero Tal - stays available from 01MAY, 2021

Dominican Republic:

  • Bahia Principe Grand La Romana - 15JUN, 2021
  • Bahia Principe Luxury Bouganville - 01NOV, 2021
  • Bahia Principe Grand Aquamarine - 01NOV, 2021
  • Bahia Principe Luxury Esmeralda - 15JUN, 2021
  • Bahia Principe Grand Bavaro - 15JUN, 2021
  • Bahia Principe Grand Turquesa - No scheduled opening date
  • Bahia Principe Grand El Portillo - 31MAR, 2021
  • Bahia Principe Luxury Cayo Levantado - 01NOV, 2021
  • Bahia Principe Luxury Samana - 01NOV, 2021
  • Bahia Principe Grand Cayacoa - No scheduled opening date


  • Bahia Principe Grand Coba - 17MAY, 2021
  • Bahia Principe Luxury Sian Ka’an - 15JUN, 2021


  • Bahia Principe Luxury Runaway Bay - 01SEP, 2021
BANYAN TREE Banyan Tree Hotels have some hotels operating and have updated their cancellation policy. Any existing booking may be postponed to a later date. There are no cancellation or amendment fees when changes are made 24 hours before thee arrival date up to and including 30SEP, 2020. Customers can change their destination free of charge.

Hotel Opening Statuses:

  • Banyan Tree Mayakoba, Mexico has been open as of 08JUN, 2020.
  • Banyan Tree Cabo Marques, Mexico has a tentative opening date of 01JUL, 2020 
  • Hacienda Xcanatun by Angsana, Mexico has an opening date of 01JUL, 2020.
BARCELÓ HOTEL GROUP Many The Barceló Hotel Group has made all changes completely flexible for bookings with arrival dates up to 31MAY, 2020.

According to a statement posted on its website on 28APR, "Currently, the majority of our hotels are temporarily closed due to the COVID-19 pandemic situation. As the authorities of each country remove travel restrictions on their citizens, we will open them again to welcome you. In those cases where we are obliged to change the planned opening date, guests who have a booking will be relocated to a similar or superior category hotel in the same destination."

BE LIVE Be Live properties in the Dominican Republic have reopened as of 01JUL, 2020.

Be Live has a health & hygiene program called Be Safe. Further details can be found here.

BLUE DIAMOND RESORTS Blue Diamond Resorts is slowly reopening hotels.

Reopening Dates:
Dominican Republic

  • Royalton Punta Cana Resort & Spa - 01OCT, 2020
  • Hideaway at Royalton Punta Cana - 01OCT, 2020
  • Royalton Splash Punta Cana Resort & Spa - 01OCT, 2020
  • Royalton Bavaro Resort & Spa - 01NOV, 2020
  •  Royalton CHIC Punta Cana Resort & Spa -  01DEC,


  • Royalton Negril Resort & Spa - 15JUL, 2020
  • Hideaway at Royalton Negril - 15JUL, 2020
  • Grand Lido Negril Au Naturel All-Suite Resort - 15JUL, 2020
  • Royalton Blue Waters Resort & Spa - 01OCT, 2020
  • Royalton White Sands Resort & Spa - 01OCT, 2020


  • Royalton Antigua Resort & Spa - 29NOV, 2020


  • Royalton Grenada Resort & Spa - 29NOV, 2020

Saint Lucia

  • Royalton Saint Lucia Resort & Spa - 1NOV, 2020
  • Hideaway at Royalton Saint Lucia - 01NOV, 2020
  • Mystique St. Lucia by Royalton - 01NOV, 2020
  • Starfish Saint Lucia - 15DEC, 2020

Costa Rica

  • Planet Hollywood Beach Resort Costa Rica - 01DEC, 2020


  • Royalton Riviera Cancun Resort & Spa - 15JUL, 2020
  • Hideaway at Royalton Riviera Cancun - 15JUL, 2020
  • Mystique Holbox by Royalton - 15JUL, 2020
  • Royalton CHIC Suites Cancun Resort & Spa - 29OCT, 2020
  • Planet Hollywood Beach Resort Cancun -  29JAN, 2021
  • Planet Hollywood Adult Scene Cancun - 15DEC, 2020
CLUB MED Club Med reopened Club Med Sandpiper Bay in Florida on 12JUN, 2020.

Reopening Dates:
30JUN, 2020

  • Club Med Cancún Yucatán
  • Club Med Ixtapa Pacific

17OCT, 2020

  • Club Med Cancun
  • Club Med Punta Cana
  • Club Med Caravelle

24OCT, 2020

  • Club Med Turkoise

05DEC, 2020

  • Club Med Miches Playa Esmeralda

12DEC, 2020

  • Club Med Buccaneer's Creek

15DEC, 2020

  • Club Med Colombus Isle

18DEC, 2020

  • Club Med La Caravelle

Click here for details.

COUPLES RESORTS Couples Resorts will reopen two more resorts, Couples San Souci and Couples Negril, on 01DEC, 2020. The company reopened its other two resorts in Jamaica, Couples Tower Isle and Couple Swept Away, over the summer.
Coconut Bay Beach Resort & Spa, St. Lucia reopened on 01AUG, 2020.
DISNEY RESORTS The following Disney Resort hotels are currently accepting reservations:

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Beach Club Villas
  • Disney’s BoardWalk Villas
  • Disney’s Caribbean Beach Resort
  • Disney’s Contemporary Resort
  • Disney’s Fort Wilderness Resort & Campground
  • Disney’s Grand Floridian Resort & Spa
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Villas & Bungalows
  • Disney’s Pop Century Resort
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort & Spa
  • Disney’s Yacht Club Resort
  • The Villas at Disney’s Grand Floridian Resort & Spa
  • Disney's Art of Animation Resort
  • Disney's Coronado Sprints Resort

Reopening Dates:

  • Disney's All-Star Movie Resort -- 22MAR, 2021
  • Disney's Beach Club Resort -- 30MAY, 2021
  • Disney's Wilderness Lodge -- 06JUN, 2021
  • Disney's Polynesian Resort -- Summer 2021
  • Disney's Boardwalk Inn -- Closes until further notice
THE EXCELLENCE COLLECTION Here are details on when The Excellence Collection resorts plan to reopen in the Caribbean:


  • Excellence Riviera Cancun: Open
  • Excellence Playa Mujeres: Open
  • Beloved Playa Mujeres: Reopening on 13DEC
  • Finest Playa Mujeres: Open


  • Excellence Punta Cana: Reopening on 24OCT
  • Excellence El Carmen: Reopening on 24OCT


  •  Excellence Oyster Bay: Reopening on 05NOV
HARD ROCK INTERNATIONAL Hard Rock International has temporarily closed select properties in the U.S. and abroad.

The Seminole Hard Rock Hotel & Casino (including its Guitar Hotel tower) in Hollywood, FL reopened on 12JUN, 2020.

Hard Rock Resorts in Punta Cana have reopened as of 01JUL, 2020.

HAVEN RIVIERA CANCUN Haven Riviera Cancun Resort & Spa has reopen its doors as of 11JUL, 2020.
HOLIDAY INN RESORT MONTEGO BAY The Holiday Inn Resort Montego Bay closed from 27MAR to 31MAY, 2020.

It resumed operations on 01JUN, 2020.


  • Iberostar Grand Paraíso 01AUG, 2020
  • Iberostar Selection Paraíso Maya  25JUN, 2020
  • Iberostar Selection Paraíso Lindo 25JUN, 2020
  • Iberostar Paraíso Beach 25JUN, 2020
  • Iberostar Paraíso Del Mar 25JUN, 2020
  • Iberostar Tucán 25JUN, 2020
  • Iberostar Quetzal 25JUN, 2020
  • Iberostar Selection Playa Mita 02JUL, 2020
  • Iberostar Cozumel 01NOV, 2020
  • Coral Level at Iberostar Selection Cancún 25JUN, 2020
  • Iberostar Selection Cancún 25JUN, 2020

Dominican Republic:

  • Iberostar Grand Bávaro 31JUL, 2020.
  • Coral Level at Iberostar Selection Bávaro 17JUL, 2020.
  • Iberostar Selection Bávaro 17JUL, 2020
  • Iberostar Punta Cana 17JUL, 2020
  • Iberostar Dominicana 17JUL, 2020
  • Iberostar Selection Hacienda Dominicus 31JUL, 2020.
  • Iberostar Costa Dorada 01OCT, 2020


  • Iberostar Grand Rose Hall 01AUG, 2020.
  • Iberostar Selection Rose Hall Suites 02JUL, 2020
  • Iberostar Rose Hall Beach 02JUL, 2020

Iberostar plans to reopen 45 properties over the summer months, including its resorts in Jamaica, Mexico and Cuba

KARISMA Karisma Hotels & Resorts announced reopening dates for its portfolio of resorts in Mexico and the Caribbean, starting on 15JUN, 2020.


  • El Dorado Maroma - Riviera Maya, Mexico
  • Palafitos Overwater Bungalows - Riviera Maya, Mexico
  • Hidden Beach Au Naturel Resort - Riviera Maya, Mexico
  • Generations Riviera Maya - Riviera Maya, Mexico
  • Holiday Villages Montenegro - Montenegro


  • El Dorado Royale - Riviera Maya, Mexico
  • El Dorado Casitas Royale - Riviera Maya, Mexico
  • El Dorado Seaside - Riviera Maya, Mexico
  • Margaritaville Island Reserve Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Negril - Negril, Jamaica
  • El Cielo Winery & Resort - Baja California, Mexico


  • Nickelodeon Hotels & Resorts Punta Cana - Punta Cana, Dominican Republic


  • Allure Chocolat - Cartagena, Colombia
LOPESAN HOTEL GROUP The Lopesan Hotel Group temporarily closed its properties, including Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana, effective 22MAR 2020.

The company says it will return to business "when the competent institutions indicate that the hotel sector can operate normally again."

MANDARIN ORIENTAL The Mandarin Oriental, Canouan, set on the island of Canouan in St Vincent and the Grenadines, has reopened.
MARRIOTT INTERNATIONAL Marriott International has closed select properties around the world. For further information click here.

JW Marriott Cancun Resort & Spa reopened 08JUN, 2020, and Marriott Cancun Resort reopened on 01JUL, 2020.

MELIA HOTELS & RESORTS Melia says it has adapted hotel operations under the Stay Safe program certified by Bureau Veritas.

On 11JUN, 2020, Meliá announced it was steadily advancing towards the ‘new normal’ for the tourism and travel industry, ready to reactivate properties across the globe.

In July, Melia began a phased reopening of its properties in Cuba.

PALACE RESORTS Moon Palace Jamaica in Ocho Rios reopened its doors in mid-June, and Le Blanc Spa Resort Los Cabos reopened in mid-July.
PALLADIUM RESORTS Palladium Hotel Group announced the reopening of its Grand Palladium Hotels & Resorts and adults-only TRS Hotels in Mexico and the Caribbean.

Now open are:

  • Grand Palladium Costa Mujeres Resort & Spa
  • TRS Coral Hotel in Cancun
  • Grand Palladium Vallarta Resort & Spa
  • Grand Palladium Lady Hamilton Resort & Spa
  • Grand Palladium Jamaica Resort & Spa
  • Dominica Fiesta Hotel & Casino

On 02OCT, 2020, hotel reopening's will be:

  • Grand Palladium White Sand Resort & Spa
  • Grand Palladium Colonial Resort & Spa
  • Grand Palladium Kantenah Resort & Spa
  • TRS Yucatan Hotel

On 19NOV, 2020, hotel reopening's will be:

  • Grand Palladium Palace Resort, Spa & Casino
  • Grand Palladium Bávaro Suites Resorts & Spa
  • Grand Palladium Punta Cana Resort & Spa
  • TRS Turquesa Hotel

On 08DEC, 2020 hotel reopening's will be:

  • Palladium Cap Cana Hotel

In preparation for these reopenings, Palladium Hotel Group has developed strict Health & Safety Protocols

PLAYA HOTELS & RESORTS Playa Hotels & Resorts has announced its reopening dates.

Opening Dates
01JUL, 2020:

  • Hyatt Zilara Cancun
  • Hyatt Ziva Cancun
  • Hyatt Zilara Rose Hall
  • Hyatt Ziva Rose Hall
  • Hilton Playa del Carmen
  • Hilton Rose Hall Resort & Spa
  • Jewel Grande Montego Bay Resort & Spa
  • Jewel Paradise Cove Beach Resort & Spa

15JUL, 2020:

  • Panama Jack Resorts Cancun
  • Sanctuary Cap Cana

22JUL, 2020:

  • Hyatt Zilara Cap Cana
  • Hyatt Ziva Cap Cana

24SEP, 2020:

  •  Hyatt Ziva Los Cabos

01OCT, 2020:

  • Hilton La Romana
  • Panama Jack Resorts Playa del Carmen
  • Hyatt Ziva Puerto Vallarta
  • Dreams Palm Beach Punta Cana
  • Dreams Punta Cana
  • Dreams Puerto Adventura
PLANET HOLLYWOOD Planet Hollywood Resort and Casino will reopen on 08OCT, 2020.
RIU Riu Hotels and Resorts has reopened 11 of its all-inclusive resorts in the Caribbean-Mexico region.

The reopening's include:

  • Riu Palace Paradise Island in The Bahamas;
  • Riu Palace Aruba;
  • Riu Ocho Rios in Jamaica;
  • Riu Palace Bavaro in Punta Cana, Dominican Republic.

In Mexico the hotels that have been reopened are:

  • Riu Palace Peninsula;
  • Riu Cancun;
  • Riu Caribe;
  • Riu Palace Las Americas
  • Riu Dunamar
  • Riu Vallarta
  • Riu Palace Pacifico
  • Riu Santa Fe
  • Riu Palace Riviera Maya
  • Riu Playacar

In Morocco, RIU has reopened:

  • Riu Palace Tikida Taghazout
  • Riu Tikida Dunas

In Jamaica, RIU has reopened:

  • Riu Reggae
  • RIU Ocho Rios
SANDALS Sandals reopening dates are as follows:

Sandals Grande Antigua - currently open

Sandals Montego Bay - currently open
Sandals Royal Caribbean - currently open
Sandals Negril - currently open
Sandals Ochi - currently open
Sandals South Coast - currently open
Sandals Royal Plantation - currently open

Sandals Emerald Bay - 24FEB, 2021.
Sandals Royal Bahamian - 31MAR, 2021

Saint Lucia:
Sandals Grade St. Lucian - currently open
Sandals Regency La Toc - currently open
Sandals Halcyon Beach - currently open.

Sandals Grenada - 03MAR, 2021.

Sandals Royal Barbados - 03MAR, 2021
Sandals Barbados - 03MAR, 2021

SERENITY AT COCONUT BAY Serenity at Coconut Bay, Saint Lucia's newest couples-only luxury resort, reopened its doors on 01AUG, 2020.

Serenity at Coconut Bay has received its COVID-19 certification from the Government of Saint Lucia’s Department of Health and Wellness with comprehensive Paradise Protection Protocols in place.

SOLMAR HOTELS & RESORTS Solmar Hotels & Resorts has begun a phased reopening as of 15JUN, 2020.

The company has implemented the Solmar Standards in Safety & Care to ensure safety, sanitation and social distancing protocols are in place.

SPICE ISLAND BEACH RESORT, GRENADA Spice Island Beach Resort has delayed its plans to reopen until October 2021.
TEMPTATION Original Group announced the reopening of two of its adults-only resorts, both implementing new sanitation and safety protocols.

The Temptation Cancun Resort reopened 10JUN, and Desire Riviera Maya Pearl Resort in Puerto Morelos has reopened as of 01JUL, 2020.

VELAS Velas Resorts in Mexico have reopened their doors to domestic and international travellers as of 15JUN, 2020.

The resort collection’s properties to reopen were:

  • Grand Velas in Los Cabos
  • Riviera Maya and Riviera Nayarit
  • Mar del Cabo in Baja California Sur
  • Velas Vallarta in Puerto Vallarta.
VIVA WYNDHAM Viva Wyndham has opened three of its all-inclusive resorts, two in the Dominican Republic and one in Mexico.

Viva Wyndham Maya was the first property to open in July, followed by Viva Wyndham Dominicus Beach in September, and then Viva Wyndham V Samana on 01NOV, 2020.

XCARET Xcaret Park And Hotel Xcaret Mexico's reopened as of 15JUN, 2020.


COVID Schedule: Supplier Opening Dates:

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