Inside Sales Coordinator - MSC Cruises Canada

Company: Msc Cruises (Canada) Ltd
Job title: Inside Sales Coordinator
Department: Sales
Location: Canada, Mississauga (L4W 4X7)
Hiring date: July 2021

Job Purpose:

The main responsibilities for the Inside Sales Coordinator include, but are not limited to, ensuring excellent service standards to guarantee the highest levels of Trade engagement.
Requires critical thinking, account-oriented individual who is adept at co-ordinating a vital administration function in parallel with the Commercial Team to grow agency engagement and revenues.

Key Responsibilities:

  • By utilizing all departments, providing support and solutions to true partner enquiries, including account registration, B2B, ship visits, Trade Events, TARs;
  • Trafficking collateral requests from True Partner Travel Agents and co-ordinating the relationship with the fulfilment centre;
  • Maintaining the SalesForce CRM database and co-ordinating with Commercial and Marketing teams;
  • Maintaining Voyagers’ Club database and trafficking Status Match requests;
  • Compiling and analysing data over time to forecast sales trends (ARGO, BI, Qliksense);
  • Reviewing past sales data to determine trends in productivity (Weekly production report);
  • Maintaining accuracy of the E-Learning Platform MSC Masters (look and feel, modules upload, activity report, password reset);
  • Driving projects through development, testing, implementing and preparing progress reports, schedule meetings to meet deadline and budget expectations;
  • Analysing benefits and impacts of marketing campaigns, data collection (Siebel);
  • Maintaining a strong client’s database (SalesForce, CRM, DTS, Marketo);
  • Maintaining supplier’s inventory, cost review, invoice;
  • Supporting new accounts development (OTA, Siebel, CRM, DTS);
  • Supporting the Marketing Department by maintaining and providing a strong distribution list (review, translation, implementation, API activation);
  • Implementing strategies to generate interest and to turn prospects into new clients (analysis platform qliksense, customer booking and onboard behavior, Geo Analysis);
  • Collaborating with internal departments to facilitate booking process, pricing and sales (booking transfer, agency credit, commission/ price/ promotion adjustments);
  • Maintaining products knowledge (Confluence);

Job-Requirements: Skills, Competencies and Experience 

  • Fluency in English required with good oral and written communication skills. French knowledge is considered a plus;
  • High school diploma is required; College diploma is a plus;
  • Team player, great attitude and collaborative;
  • Proficient in relevant computer applications;
  • ARGO, BI, Qliksense; SalesForce, Marketo knowledge is required;
  • 3+ years experience in sales; travel industry is considered a plus;
  • Ability to work in Canada;

Working schedule:

  • Regular working hours: 40 hours per week;
  • Availability to work overtime if requested;
  • Paid time off according to the Company policy:
  • Participation into Company benefit plan;
  • Full time remote working until September 2021;

How to apply:

  • Please email jvan.mastrototaro@msccruises.ca and put Inside Sales Coordinator in the subject line
  • We sincerely appreciate your interest in this exciting role, however only candidates selected for an interview will be contacted. We respectfully request no email inquires

Elana Karpman

General Manager

Elana was hooked on travel from the moment she was old enough to book her first cruise. It’s no surprise that she started her travel journey at Encore Cruises and after a stint at Sears Travel, returned to her first love of cruising by joining Cruise Strategies. Back at the ‘Jaw, Elana is the lynchpin of the organization, juggling merciless production schedules, lost clients and an occasionally lost boss. Her claim to fame is a salted caramel bar which gets burned off rigorously at the gym. She can do cartwheels and the splits, which puts her in an elite group of one at Open Jaw.

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