YYZ Ranks Near the Bottom of North American Airports for Customer Satisfaction, Again: Survey

According to the J.D. Power 2022 North America Airport Satisfaction Study, released on 21SEP, overall satisfaction for all airport experiences in North America was down 25 points on a 1,000 point scale compared to the 2021 score. The overall satisfaction score for North American airports in 2022 was 777, reports CNN.

YYZ ranked 16 out of 20 in the mega airports category, which includes airports that see more than 33 million passengers a year. That’s among the lowest of all major North American airports for the second year in a row. On the 1,000-point scale, YYZ received a score of 755, down 25 points from 2021 and 14 points below the average ranking for major airports. At the bottom of the mega-airport list is EWR, with a score of 719.

More than 26,000 residents across Canada and the U.S. were surveyed in total by J.D. Power between AUG 2021 and JUL 2022 for the report.

You may also like
Mount Fuji, Japan
TTC Tour Brands' Japan Tours Selling Out as Country Announces Reopening
Following the announcement that Japan will reopen on 11OCT for visa-free, FIT travel, TTC tour brands say bookings for Japan itineraries ...
ACTA to Feds: Don't Re-instate Travel Restrictions Even if COVID Cases Rise this Fall/Winter
Despite news that Ottawa is dropping travel restrictions, ACTA fears they may be reinstated if COVID case numbers rise in the ...
Holland America Line Koningsdam at Canada Place
Holland America Line Provides Guests with New Health Protocol Search Tool and Updated VeriFLY
Holland America Line is making it easier for passengers to find out what protocols are required for their cruise with two ...
Minister of Health, Jean-Yves Duclos (left) and Minister of Transport, Omar Alghabra (right).
Ottawa Drops ALL Travel-Related Restrictions Effective 01OCT
The federal government is lifting all remaining travel restrictions for border entry, plane, train and cruise ship travel in Canada, including ...
Hurricane Fiona on 22SEP. Photo courtesy of NASA.
Airline Advisories in Atlantic Canada for Hurricane Fiona: "A Generational Storm"
Canada's airlines are preparing for the strongest storm ever in Canada as Fiona is expected to hit Nova Scotia late 23SEP ...

Leave a Reply