YYZ Ranks Near the Bottom of North American Airports for Customer Satisfaction, Again: Survey

According to the J.D. Power 2022 North America Airport Satisfaction Study, released on 21SEP, overall satisfaction for all airport experiences in North America was down 25 points on a 1,000 point scale compared to the 2021 score. The overall satisfaction score for North American airports in 2022 was 777, reports CNN.

YYZ ranked 16 out of 20 in the mega airports category, which includes airports that see more than 33 million passengers a year. That’s among the lowest of all major North American airports for the second year in a row. On the 1,000-point scale, YYZ received a score of 755, down 25 points from 2021 and 14 points below the average ranking for major airports. At the bottom of the mega-airport list is EWR, with a score of 719.

More than 26,000 residents across Canada and the U.S. were surveyed in total by J.D. Power between AUG 2021 and JUL 2022 for the report.

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