The U.S. Department of Transportation has proposed new consumer protection rules for air travellers on U.S. flights, specifying more circumstances that trigger refunds, The Hill reports.
Currently, if a flight is cancelled or “signifcantly” delayed, pax are guaranteed refunds if they choose not to travel. Changes would guarantee refunds if the flight departure or arrival time changes by three hours or more in the case of a domestic flight, or six hours in the case of an international flight. In addition, pax would be entitled to refunds if the departure or arrival airport gets changed, if there’s an increase in the number of connections, or even if the aircraft is changed, causing a “significant downgrade” in pax experience.
These moves come as travel rebounds, but the air industry struggles to keep up operationally, and pax complaints have surged.