The chaos of lineups, delays and lost luggage are taking a toll on Canada’s flight attendants. One anonymous Air Canada flight attendant with over two decades of service told Business Insider that “she’s never seen employee morale this low” and talks of attendants shutting themselves inside aircraft toilets to cry.
“I worked through 9/11, I worked through SARS, and this has had to have been the worst,” she told Insider, which called air travel this summer a “nightmare” for frontline airline workers who often bear the brunt of pax’ frustrations.
On its part, Air Canada said it knows its flight attendants “are professionals and make every effort to manage challenging situations effectively,” and that it had “adjusted compensation” this summer “to reflect the current operating environment.”
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