Canada’s Airlines Challenging Customer Compensation Decisions

WestJet and Air Canada have launched legal battles to appeal recent decisions by the Canada Transport Agency ordering them to compensate some pax over cancelled flights this summer, reports CBC.

Under federal rules at that time, airlines were required to compensate passengers up to CAD $1,000 if flight disruptions were under their control. However, airlines say summer staff shortages were safety issues and as such, do not require compensation.

Consumer advocate experts say if the airlines are successful, it could impact other compensation claims. The CTA has declined to comment.

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