40% of Travellers at Windsor Border Don’t Have ArriveCAN Filled out: CBSA Union

When it comes to crossing the Windsor land border into Canada, up to 40 per cent of travellers don’t have their ArriveCAN app filled out, says the Canada Border Services Agency union.

As reported by the CBC, the Customs and Immigration Union says that between 30 and 40 per cent of travellers coming to the Windsor border crossing are either incorrectly filling out the app, forgetting to do it, or don’t know it’s a requirement. It added that some travellers outright refuse to complete the app.

The union also explains that, when travellers do not have the app filled out, border officers have to help them complete it, often inside the office, causing backlogs of cars, causing delays, and putting a strain on already low staffing levels.

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