TravelBrands to Offer Refunds on Vacation Packages While Protecting Agent Commissions

Headshot of Frank DeMarinis President & CEO of TravelBrands
Frank DeMarinis President & CEO of TravelBrands

TravelBrands announces that it will offer full refunds on vacation packages without third party assistance while protecting agent commission.

The refund policy will include all air & hotel bookings, including TravelGenie, Sunquest, and Exotik Journeys packages that have flights with Air Canada or Transat. If a refund cannot be secured on a land portion, a future travel voucher will still be applicable. Coverage dates include travel on or after 01FEB 2020, and new bookings as of 01JUN 2021, going forward.

The new policy will be made without government funding while also protecting agency commissions.


“Trust is paramount in any industry, especially the travel industry, and we saw an opportunity to do more,” says Frank DeMarinis, President & CEO, TravelBrands. “Our team worked relentlessly behind the scenes to deliver a meaningful action plan that would positively impact the travel agent community and their clients. We will continue to redefine industry norms to renew confidence in the incredible travel experiences that are ahead of us.”

For more information and the complete FAQ, please visit

You may also like
Image courtesy of the Trust 15 Youth Community Support Organization.
YYZ Pledges $150,000 to Black and Indigenous-led Community Organizations
This announcement continues the work the GTAA has been doing to support Diversity, Equity and Inclusion, including a commitment to the ...
Princess Cruise Regal Princess
New Princess Cruises Upgrade Program Allows Pax to Bid on Higher Stateroom Categories
“Upgrading is a popular request from our guests,” said Princess President John Padgett. The program launches 06SEP on five North American-based ...
Windstar Cruises' Star Legend
Windstar Cruises Removes Pre-Cruise Testing, But Keeps Vax Mandate
The new procedures, taking effect 06SEP, "will simplify the process of sailing with us on a fully vaccinated ship,” said Chris ...
Canada Jetlines Receives Operating Approval to Launch
Canada Jetlines added it will be releasing new destinations and "updated scheduling shortly."
Four Seasons Hotel and Private Residences New Cairo Capital at Madinaty
Four Seasons Expands in Egypt with Three Luxury Properties
Two all-new Four Seasons properties in Cairo and Luxor, plus a re-imagined Four Seasons Resort Sharm El Sheikh, expand the brand's ...

Leave a Reply