ACTA’VIST

ACTA Calls for "Fairness" for Advisors Following Sunwing Service Cuts from SK, Other Regions

 

Wendy Paradis, President, ACTA.
Wendy Paradis, President, ACTA.

ACTA issued a statement 11JAN saying it had received "overwhelming" feedback from its members affected by Sunwing's sudden cancellation of all service in Saskatchewan in the wake of holiday travel chaos that saw the operator scrambling to repatriate Canadian travellers in destination and stabilize its operations.

 

The organization is highlighting the role of travel agents in helping affected customers, both during the holiday travel mess, and following the sweeping cancellations of service for at least the first month of this year. And it's calling for that work to be recognized - and fairly compensated.

 Here's ACTA's statement in full:

On December 29, 2022, Sunwing issued a mass cancellation notice to travel agencies and independent travel agents, advising of the immediate suspension of all Saskatchewan flights until February 3, 2023. Since then, additional cancellations in other regions have occurred. 

This came at the height of catastrophic winter delays, with many customers already in-destination then in need of repatriation. Travel agents are incurring significant customer service obligations, and we are concerned that despite the tremendous amount of work completed by travel agents, commission might not be protected.   

ACTA has received overwhelming feedback from travel agencies and independent travel agents across Canada who have been impacted by Sunwing’s cancellations. It is ACTA’s firm position that when a decision to cancel a travel program is made, travel agent commission should be part of the decision-making process, and commission must be protected.  

We are in continuous contact with Sunwing’s leadership team, and ACTA will continue steadfast advocacy with all stakeholders to ensure fairness for travel agencies and independent travel agents.

 

You may also like
World-Class Culture, Fine Wine and Mating Rhinos; South Africa Comes to Town
South Africa’s Justin Barnette, the highly entertaining head of Marketing and Communications, said the tourism team wanted to come to Toronto ...
Plane in Flight
CAPA ANALYSIS: With Lynx Gone, Canada’s Big Airlines Are Playing it Smart
A Senior Analyst, Americas, at Sydney-based CAPA - Centre for Aviation, penned a story this week that looks at how Canadian ...
JTB Invites GTA Advisors to Attend ‘Evening with Jamaica’ Event 16-17APR
The Jamaica Tourist Board is hosting two events in Toronto for GTA advisors to experience an Evening with Jamaica on 16APR ...
Sandals Saint Vincent and the Grenadines Opening Hailed as a First
The 18th resort in its portfolio, Sandals Saint Vincent and the Grenadines held its ribbon cutting ceremony on 28MAR. For travel ...
WestJet 737 MAX 8
Antigua and Barbuda Sees 'Major Boost' to Lift for Summer, Winter
Antigua and Barbuda’s Minister of Tourism, Civil Aviation, Transport and Investment, The Honourable Charles Fernandez, earlier this month led a…

Talk Back! Post a comment: