The Association of Canadian Travel Agencies (ACTA) has launched a new member survey as part of its supplier advocacy initiatives for member feedback on key supplier issues, such as timely commission payments and call centre wait times.
Suppliers include airlines, cruise lines, river cruise companies, tour operators, and consolidators.
The survey is short, anonymous and beats talking by the water cooler where no action can be taken.
“Advocacy on supplier issues remains a critical priority for ACTA and this survey ensures that we continue to act on the issues most important to members,” said Wendy Paradis, ACTA President. “As we navigate a new phase of travel and tourism recovery, there are changes in how businesses operate, including suppliers and our goal is to ensure that business practices remain equitable for all.”
Paradis added that in consideration of the "changing business landscape," ACTA is undertaking a "holistic review" of its supplier advocacy priorities.
Members across the country, including travel agencies, travel agency employees, and independent travel advisors are invited to participate in this short survey.
By participating, ACTA says that members "will ensure that supplier advocacy issues important to them are front-and-center with ACTA."
For more information on ACTA, visit its web site.
