Toronto Pearson has introduced a new program that allows departing travellers to reserve a spot in the security line ahead of their flight.
YYZ Express virtual booking system was introduced to help streamline the passenger flow and ease wait times for travellers flying International and Domestic.
“We’re committed to equipping passengers with digital solutions that make travel more predictable and modernize the experience with government partners like CATSA,” said Deborah Flint, President and Chief Executive Officer, Greater Toronto Airport Authority. “As we look toward holiday travel and connecting passengers with loved ones across the globe, YYZ Express is another step towards a fully digital journey for those passengers who want it; to move more seamlessly through the airport.”
Through YYZ Express, passengers can make an online reservation up to 72 hours before their flight by adding their flight information and the number of people in their party (up to 10 people). The system will display available booking times to choose from. Once a booking time is selected, a QR code is sent via email for travellers to present to airport staff at the security checkpoint within 15 minutes of their scheduled time. During a pilot of the program in mid-OCT, 96 per cent of Toronto Pearson passengers who used YYZ Express reported an overall positive experience.
Pearson partnered with CLEAR and Copenhagen Optimization to customize the program and worked with the Canadian Air Transport Security Authority (CATSA) to help implement it within the terminals.
This new program is free to use, and reservations and walk-up appointments are available daily for all Domestic and International departing passengers at the Terminal 1 D Gates security screening point from 5:00 a.m. to 1:00 p.m. and the Terminal 3 B and C Gates security screening points from 2:00 p.m. to 10:00 p.m.
To learn more about YYZ Express and to book a spot for security screening for travel, visit https://www.torontopearson.com/en/departures/yyz-express.
YYZ Express follows the announcement of YVR Express in OCT. At the time of the announcement, as Open Jaw reported, the YVR system was set up for passengers heading to the U.S. between 6:30 a.m. and 8:30 p.m. at gates in the "E" section.
Once a spot is booked, passengers can walk to their assigned security checkpoint within 15 minutes of their reservation, show staff a QR code and skip the security line.