Travel advisors can now cancel vacation packages themselves through WestJet Vacations Agent Portal, bypassing the need to call the operator.
The new functionality "allows advisors to cancel eligible client bookings online using the guest’s last name, booking number, email address and payment details," said WestJet Vacations.
Available through Manage my bookings, the new functionality allows advisors to cancel eligible client bookings online using the guest’s last name, booking number, email address and payment details.
There are some exclusions, including FIT bookings, departures within 24 hours, bookings that have already incurred a change or cancellation fee, and bookings with amendments or billing line adjustments.
Advisors can find the new feature through "Manage my bookings" on the WestJet Vacations Agent Portal.
