Air Canada Vacations Announces “Temporary Destination Suspensions” Affecting 7% of Customers

Nino Montagnese, Vice President, Air Canada Vacations
Nino Montagnese, Vice President, Air Canada Vacations

With the rise of Omicron cases around the world and renewed travel restrictions per destination, Air Canada Vacations’ VP, Nino Montagnese, in a letter to the trade Wednesday, advised that there would be “unavoidable disruptions” to Air Canada’s flight schedule from 24JAN through 30APR.

He attributes the cancellations to the resurgence of COVID-19 and new government regulations, which have “reduced demand in some Sun destinations.”

The flight cancellations will impact 7 per cent of ACV customers. “You’ll be receiving an email later today if your clients’ vacation is cancelled as a result of a destination suspension, informing you of the impacted bookings,” Montagnese said in the statement. Travel advisors will be provided with further information on the impacted bookings. Any travellers affected by the temporary suspension will be issued a full refund.

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Affected destinations include: Antigua, Aruba, Samaná, Curaçao, Exuma, Grenada, Puerto Plata, Santo Domingo, Bermuda, Grand Cayman, Havana, Saint Vincent and the Grenadines, Saint Martin/Sint Maarten, and Saint Kitts and Nevis.

The operator has maintained operations to 23 sun destinations throughout the winter season.

To help ensure that Canadians are not stranded abroad, Air Canada plans to operate a number of one-way commercial flights from affected destinations in order to return customers at the suspended destinations to Canada.

Despite the news, Montagnese brings optimism to the new year. “Despite the uncertainty created by a new variant, we’re seeing that people are planning their vacations and following through with them,” he said.

“This is a fresh start bolstered by a slew of lessons. We’ve become familiar with the ebbs and flows of the pandemic now. Although we may feel trepidation when our déjà vu is triggered, we should see it instead as a sign of how far we’ve come. Pandemic travel is no longer extraordinary – it’s a reality that we’re well-prepared for. We’ve got this.”

For more information on flight schedules, visit Air Canada Vacations’ web site.

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