Sunwing Says it Could Take a Week to Clear Backlog of Flights Delayed Due to Staffing Shortage

Sunwing PlaneSunwing issued a statement 20JUL, advising customers to expect “further delays,” as it works to resolve “unprecedented” staffing issues that have played havoc with its schedule.

The airline attributes a cascading series of flight delays to “unforeseen crew restraints and staffing shortages,” and the “current climate” of air industry challenges.

It’s scrambling to solve the problem, and find "alternate resources” including by “sub-chartering aircraft from other carriers where possible.”

In the meantime, Sunwing warns it could take a week to clear the backlog and get its flight schedule back on track.

As a result, it’s telling booked pax that for departure dates until 27JUL, travellers have the option to make a one-time change to their flights and reschedule travel until 01OCT.  Sunwing will also waive change fees for those bookings.

Customers can make that one time change to their travel plans through their travel advisor or by contacting Sunwing directly at 1-877-786-9464.

Customers who keep their current travel plans during the upcoming week are “encouraged to sign up for flight alerts on for the most up-to-date information on travel times for their departure or return flights.”

It adds anyone flying within the next week “can expect delays to their originally scheduled flight times.”

The airline confirms that pax who incur flight delays over three hours will be compensated accordingly. And it provides a link where Impacted travellers can initiate their compensation claim.

Lynn Elmhirst


With a background in broadcast news and travel lifestyles TV production, Lynn is just as comfortable behind or in front of the camera as she is slinging words into compelling stories at her laptop. Having been called a multi-media ‘content charmer’, Lynn’s other claim to fame is the ability to work 24/7, forgoing sleep until the job is done. Documented proof exists in a picture of Lynn at the closing celebrations of an intense week, standing, champagne in hand - sound asleep. That’s our kind of gal.

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