Transat Releases New Refund Policy; Protects Commissions

Transat plane.With its relief package from the feds in place, Transat says it’s going to start refunding cancelled trips immediately.

Transat’s refund policy applies to travellers who were issued a travel credit due to COVID-19 for a trip scheduled to start on or after February 1, 2020. This policy applies to flights and packages booked by April 29, 2021. Going forward, should Transat make changes to its flight program, affected customers would also be eligible for a refund.

“We’ve been impatiently waiting for this moment, and we know our customers have been, too,” says Annick Guérard, Chief Operating Officer of Transat. “Now that a funding agreement has been reached and the eligibility criteria have been established by the Government of Canada, we are delighted to be able to provide our customers with this long-awaited aid.”

Among the parameters set by government authorities, customers who have a travel credit must submit their refund request to Transat by August 26, 2021. The request form is available at airtransat.com/refunds. If the original booking was made with a travel advisor or online travel agency, pax should contact them directly.

“Travel agents have shown unwavering resilience and support since the crisis began,” adds Guérard. “That’s why we’re pleased to confirm that commissions earned by agents will not be recalled if their customers opt for a refund.”

Customers and travel agents are invited to visit airtransat.com/refunds to consult our frequently asked questions or learn about the refund eligibility criteria.

Lynn Elmhirst

With a background in broadcast news and travel lifestyles TV production, Lynn is just as comfortable behind or in front of the camera as she is slinging words into compelling stories at her laptop. Having been called a multi-media ‘content charmer’, Lynn’s other claim to fame is the ability to work 24/7, forgoing sleep until the job is done. Documented proof exists in a picture of Lynn at the closing celebrations of an intense week, standing, champagne in hand - sound asleep. That’s our kind of gal.

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