Sunwing Confirms Schedule has "Returned to Normal" Following Interruptions Due to Supplier Outage

On Tuesday, 08NOV, Sunwing released a statement confirming its operations are back on track following nearly a week of flight delays due to an outage at a 3rd party supplier.

As reported by Open Jaw on 03NOV, on 02NOV, Sunwing was affected by a system disruption that  affected some flight plans. According to the operator, the outage also affected "multiple" other airlines across North America.

Reports said, and Sunwing confirmed, that the affected third-party provider was Boeing subsidiary Jeppesen, which provides analytical services to air carriers. As reported by the National Post, Jeppesen was impacted by a "cyber incident" which affected certain flight planning products and services.

Sunwing's 08NOV statement reads:

"We would like to provide Sunwing customers with an update on recent flight delays stemming from our third-party provider Jeppesen’s flight planning system outage.

"We can confirm that our flight schedule has returned to normal. Any Sunwing flights that were delayed as a result of the Jeppesen outage have been resolved or are in progress, and any further scheduling changes are unrelated to the outage.

We sincerely thank our customers for their patience and understanding as our teams worked tirelessly to resume regular flight operations over the past week."

You may also like
Israel Ministry of Tourism Launches New Campaign to Inspire Travel this Winter
Israel’s Ministry of Tourism has launched a new digital advertising campaign, ‘Anywhere’, aiming to inspire Canadians to travel to the destination ...
Dominican Republic's DR Tourism Roadshow in Canada
At recent events in YYZ and YUL, the Dominican Republic also introduced the DO Travel Rewards program, a loyalty initiative for ...
Atlas Ocean Voyages Announces New 2024/2025 Polar Expeditions To Antarctica
Atlas Ocean Voyages announced new "Polar Expeditions by Atlas" to Antarctica, setting sail from NOV 2024 to MAR 2025. Bookings have now commenced.
Carnival Freedom
Carnival Opens Bookings on Itineraries Featuring Celebration Key
Carnival Cruise Line opens sales today for nearly 400 cruises on 12 ships sailing from eight homeports to its new private ...
Oceania Cruises' Regatta
Oceania Cruises Releases Summer 2025 Collection
Oceania Cruises revealed its 2025 Summer Collection of voyages, featuring a lineup of more than 100 itineraries, plus nearly 50 Grand ...

Talk Back! Post a comment: