Travel Supplier Postings

Sunwing Confirms Schedule has "Returned to Normal" Following Interruptions Due to Supplier Outage

On Tuesday, 08NOV, Sunwing released a statement confirming its operations are back on track following nearly a week of flight delays due to an outage at a 3rd party supplier.

As reported by Open Jaw on 03NOV, on 02NOV, Sunwing was affected by a system disruption that  affected some flight plans. According to the operator, the outage also affected "multiple" other airlines across North America.

Reports said, and Sunwing confirmed, that the affected third-party provider was Boeing subsidiary Jeppesen, which provides analytical services to air carriers. As reported by the National Post, Jeppesen was impacted by a "cyber incident" which affected certain flight planning products and services.

Sunwing's 08NOV statement reads:

"We would like to provide Sunwing customers with an update on recent flight delays stemming from our third-party provider Jeppesen’s flight planning system outage.

"We can confirm that our flight schedule has returned to normal. Any Sunwing flights that were delayed as a result of the Jeppesen outage have been resolved or are in progress, and any further scheduling changes are unrelated to the outage.

We sincerely thank our customers for their patience and understanding as our teams worked tirelessly to resume regular flight operations over the past week."

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