Sunwing Confirms Schedule has "Returned to Normal" Following Interruptions Due to Supplier Outage

On Tuesday, 08NOV, Sunwing released a statement confirming its operations are back on track following nearly a week of flight delays due to an outage at a 3rd party supplier.

As reported by Open Jaw on 03NOV, on 02NOV, Sunwing was affected by a system disruption that  affected some flight plans. According to the operator, the outage also affected "multiple" other airlines across North America.

Reports said, and Sunwing confirmed, that the affected third-party provider was Boeing subsidiary Jeppesen, which provides analytical services to air carriers. As reported by the National Post, Jeppesen was impacted by a "cyber incident" which affected certain flight planning products and services.

Sunwing's 08NOV statement reads:

"We would like to provide Sunwing customers with an update on recent flight delays stemming from our third-party provider Jeppesen’s flight planning system outage.

"We can confirm that our flight schedule has returned to normal. Any Sunwing flights that were delayed as a result of the Jeppesen outage have been resolved or are in progress, and any further scheduling changes are unrelated to the outage.

We sincerely thank our customers for their patience and understanding as our teams worked tirelessly to resume regular flight operations over the past week."

You may also like
Universal Orlando Resort Launches "Get 2 Days Free with a 3-Day, 2-Park Ticket” Offer
Starting at USD $234.99, this offer allows guests to enjoy five days of access to Universal Studios Florida and Universal’s Islands ...
Cruise ships in PortMiami. Photo courtesy of PortMiami.
TravelBrands' Valentine's Day Cruise Promotion for Advisors, Clients
Until 15FEB, Encore Cruises' "Love is in the Air" offer will provide travellers with $125 off their flight when booking a ...
Air France Boosts Canada Service, Including New, CDG-YOW Route Beginning in JUN
Air France continues to increase capacity to Canada, with more flights on existing routes to YUL, YYZ and YVR, plus a ...
Emerald Cruises Announces Travel Showcase Events Across Canada
Emerald Cruises' travel showcase events across Canada in FEB and MAR for agents and consumers feature separate events for the line's ...
Unique Vacations Canada Adds Two New Members to Sales Team
Unique Vacations Canada has added to the sales team for Sandals and Beaches: Jahbari Thompson as a reservations specialist, and Mireille ...

Leave a Reply