To address health concerns brought on by the pandemic, Windstar Cruises has launched a new Beyond Ordinary Care program. Windstar will retrofit its fleet of six yachts with hospital-grade HEPA filters, ultraviolet germicidal irradiation and will employ a safe sanitization formula used in health care settings.
“Building upon Windstar’s 180 degrees from ordinary service, the Beyond Ordinary Care program implements a layered system of science-led best practices aimed at keeping everyone aboard healthy.” said Windstar Cruises CEO Andrew Todd.
For additional guidance, Windstar partnered with the epidemiology department at the University of Colorado’s Anschutz Medical Center. The collaboration aims to implement appropriate layers of protection to create a safe experience for guests on Windstar’s yachts.
Windstar is making significant adjustments to meet the requirements of the Centers for Disease Control and Prevention (CDC) and global governmental and public health guidance. The Beyond Ordinary Care program employs proven technology and cleaning methods in combination with each other, as follows:
- Install high-efficiency particulate air (HEPA) filters to filter the air on board.
- Add another layer to sanitize/disinfect the HEPA-filtered air with UV-C light for germicidal irradiation.
Once air has moved through the HEPA filtration system, there is an opportunity to “zap” the air with UV-C light (also called germicidal irradiation) before the air recirculates on the ship.
- Use EvaClean with PurTab for disinfecting surfaces via sprayers. This is an EPA-approved powerful sanitizer that utilizes a safe and effective formula for disinfecting all types of hard and soft surfaces throughout the ship including guest rooms, crew spaces, and all public spaces.
As part of the new pre-trip protocols guests will fill out a pre-departure questionnaire and will be requested to wear masks when traveling to and from the ships. Each guest will receive a health screening prior to embarkation. Staggered arrival and departure times will reinforce proper social distancing between guests.
Once on board, guests will find personalized service by dining staff in all venues, expanded dining times and seating arranged to provide more space between diners. Main dining venues will operate at 65 percent capacity, while specialty venues will operate at 60 percent.
Safety standards established on board will carry over to shore-side experiences. Tenders, motor coaches and smaller boats will operate at 50 percent capacity and will be cleaned between each use. Windstar will also expand medical staff on board, as well as increase crew training in cleaning practices, social distancing, and emergency response protocols.