Hotels Shouldn’t Take Travel Agents For Granted
Richard TurenTravel Weekly

Long running Condé Nast Top Travel Specialist, Richard Turen, has a few choice words for hoteliers who are soliciting the help of travel agents to overcome their “brutal” slump. "Some of you have created a bizarre business relationship in which we bring new guests to your properties, and then you do everything possible to convert our original referrals to direct clients."

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