“Baggage rules are becoming increasingly complex and confusing. We must improve transparency so that travellers know what to expect,” stated Giovanni Bisignani, announcing IATA’s new Automated Carrier Baggage Rules project. The ACBR will provide a central database for interline baggage rules, enabling airlines, travel agents and passengers to know what baggage rules will apply for any given itinerary.
“Airlines have a variety of different rules and fees depending on the number of bags checked, class of travel, frequent flyer status and routings. ACBR will put all of that information in one place so passengers can have a complete understanding of baggage fees before they buy their tickets – even for complicated journeys.”
IATA is partnering with the Airline Tariff Publishing Company (ATPCO), who will host the central database. IATA will populate the database by mobilizing airlines to submit their baggage rules to ATPCO by September 2010 for implementation in early 2011.
Travel agents and airlines that link to the new database through existing reservations and ticketing systems will enable passengers to receive baggage fee and allowance information at the time of booking.
The ACBR is one aspect of IATA’s Simplifying the Business program tasked with reducing costs for the industry and improving service for passengers. Simplifying the Business has delivered annual cost savings of $4 billion with e-ticketing and common-use self-service kiosks. Bar Coded Boarding Passes, Baggage Improvement Program, Fast Travel, IATA e-freight and IATA e-services are expected to deliver a further $12.8 billion in cost savings.