ACTA Says The Time Has Come For Stronger Consumer Protection
Open Jaw

By Bruce Parkinson

Why do consumers have to learn that their airline has been grounded an hour before their flight to or from Canada? Why do employees learn they don't have jobs anymore when they try to enter their offices?

These were questions posed by ACTAPpresident David McCaig at a recent forum in Toronto, shortly after the collapse of Skyservice Airlines and not long after the closure of Go Travel South. Those failures are just the latest in a series of tour operator and charter airline flameouts in the past few years, all of which came with little notice and usually saw the companies still selling tickets and packages right up to the last minute before the doors were closed.

'I personally am mystified as to why government can't create a provision that would allow airlines and tour operators to wind down their operations when forced into receivership or bankruptcy,'

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