Air Transat has picked up another award. For the fourth time, it’s been named “Best Leisure Airline” at the Skytrax World Airline Awards.
“Receiving this award once more is particularly significant this year, as the travel industry is just beginning to pick up under completely new circumstances. Knowing that the Air Transat experience still holds a place in the hearts of travellers fills me with pride and ambition for the future,” says Annick Guérard, President and Chief Executive Officer at Transat.
She adds: “But above all, this award solidifies the professionalism and dedication of our employees who make our star shine every day and whom I thank warmly.”
“Air Transat’s achievement of being named the World’s Best Leisure Airline for the fourth time is remarkable,” adds Edward Plaisted, Chief Executive Officer at Skytrax. “It is great recognition for all Air Transat front-line staff who are clearly delivering great customer satisfaction.”
Skytrax inaugurated the World Airline Awards in 1999 following its first global survey of airline passenger satisfaction. The annual survey collects travellers’ opinions on 300 airlines from 100 countries, and ranks airlines on forty criteria, from check-in and boarding to staff service and seat comfort, cleanliness and in-flight entertainment.
This year’s survey polled over 21 million passengers worldwide.